We at Action Plumbing understand nothing about plumbing emergencies is convenient. For businesses and nonprofits, a sudden pipe failure can shut down operations completely.
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That’s exactly what happened to Lost Our Home Pet Rescue in Tempe recently. An emergency crisis that threatened the care of dozens of displaced animals.
The rescue’s story shows why professional plumbing expertise matters. It also highlights how local businesses can make a real difference in their communities.
More Than Just Cracked-Up Pipes
Lost Our Home Pet Rescue has been saving dogs and cats across the Phoenix Valley since 2008. Their Tempe facility serves as a haven for displaced animals. But when their plumbing system failed, everything came to a halt.
The initial problem seemed straightforward – cracked pipes that shut off their water supply. Without running water, the rescue couldn’t function properly.
Volunteers had to haul 47 loads of laundry back and forth to their homes over three days. The animals still needed food, water, and clean spaces.
They found that this area had holes in the pipes. The pipe suffered damage in both directions and rotted out. Ben Jordan, president of Action Plumbing Heating Air & Electric, explained this.
The real scope of the damage became clear during the inspection. The pipes not only cracked but also completely deteriorated.
Action crews had to dig through the concrete floor of where staff feed animals daily. The extensive damage required major excavation and repair work.

Expert Diagnosis and Repair
Action Plumbing’s team didn’t just fix the obvious problem. They investigated the entire system to find the root cause. This thorough approach revealed extensive pipe deterioration that could have caused future emergencies.
The repair process was complex and demanding. Workers excavated the affected section of concrete flooring. They installed new pipe liners in both directions to prevent future failures.
This comprehensive solution addressed not just the immediate crisis, but the underlying infrastructure problems.
The technical expertise required for this job went far beyond basic plumbing repairs. It demanded specialized equipment, concrete cutting tools, and extensive knowledge of commercial plumbing systems.
Even with Action Plumbing’s generous discount for the nonprofit, the final bill reached nearly $10,000. The cost reflected the extensive nature of the repairs and the specialized work required.
Why Professional Plumbing Matters
This emergency highlights why professional plumbing services are essential for complex problems. A DIY approach or inexperienced contractor might have only addressed the surface issue. The underlying pipe deterioration would have caused more failures down the road.
Professional plumbers bring crucial advantages to emergency repair:
- Proper diagnosis tools to identify hidden problems
- Specialized equipment for complex repairs
- Code compliance knowledge for commercial facilities
- Safety expertise for excavation and concrete work
The rescue’s situation could have been much worse without professional intervention. Temporary fixes might have failed during peak operations, potentially endangering the animals’ health and safety.
Community Impact and Business Values
Action Plumbing has been servicing communities for over 23 years. The company’s response to this crisis reflects their commitment to the local community. By offering a significant discount, they helped ensure the rescue could continue its mission.
The community rallied around Lost Our Home Pet Rescue. This response showed how local businesses and residents support each other during difficult times.
The rescue’s quick return to full operations meant dozens of animals continued receiving proper care. The facility avoided extended closures that could have forced difficult decisions about animal placement.

Prevention Tips for Property Owners
Watch for warning signs like slow drains, unusual odors, or water pressure changes. These often tell of worsening problems in your plumbing.
Schedule regular inspections especially for older buildings. Professional plumbers can see any potential issues before they become emergencies.
Know your system’s age and plan for eventual replacement. Most commercial plumbing systems need major updates every 20-30 years.
Keep emergency contacts handy including 24/7 plumbing services. Quick response can minimize damage and repair costs.
24/7 Emergency Services Available
Action Plumbing Heating Air & Electric provides emergency plumbing, heating, air conditioning, and electrical services throughout the Phoenix area.
Our experienced team responds quickly to minimize damage and restore normal operations.
If you have a leak at home or an emergency, like Lost Our Home Pet Rescue had, help is only a phone call away.
Don’t let plumbing problems disrupt your business or threaten your property.
For emergency service or preventive maintenance, Contact Action Plumbing or call our 24/7 emergency line.

A Positive Outcome for Everyone
Lost Our Home Pet Rescue’s facility is now back to full operation. The animals have clean water, properly functioning drainage, and a safe environment. The comprehensive repairs should prevent similar emergencies for years to come.
The rescue continues its important work helping displaced animals find new homes. Their experience demonstrates how quickly plumbing emergencies can escalate – and how professional expertise makes all the difference.